One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can not personally provide advice, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider provides any extra services. By way of example, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be sure that you find a company that provides a fantastic experience regardless of what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a client. That will allow you to have a better experience with each individual, which will translate into a more favorable business experience for everybody.