One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it is extremely important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that simply because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system supplier offers any extra services. For instance, some of the business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.