One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure that they are satisfied with the service they get. But some business owners seem to think that just as a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system supplier provides any additional services. By way of example, some of these business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make sure that you find a company that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you want if they were a customer. That can help you have a better experience with each person, which will translate into a more favorable business experience for everybody.