One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier provides any additional services. By way of instance, some of these business owners provide applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, make sure that you find an organization that provides a good experience no matter what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a client. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everyone.