One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is usually a positive one. The reason for this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I will definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which may be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply as a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a great idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider provides any extra services. For instance, some of the business owners offer software to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be sure that you find a company that provides a good experience no matter what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more favorable business experience for everyone.