One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which may be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure they are content with the service they receive. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a great idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider offers any extra services. For example, some of the business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not probable that lots of people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make sure that you find a company that provides a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.