One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is generally a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to promote your business. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it might be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure that they are content with the service they get. But some business owners seem to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system provider provides any extra services. For example, some of the business owners offer applications to help companies manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be certain that you find an organization that provides a good experience no matter what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everyone.