One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The answer that I get every time is usually a positive one. The reason for this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally provide advice, I can definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the world wide web to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, would like to look into whether your online reputation management system supplier offers any additional services. By way of instance, some of these business owners provide software to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re looking to get a poor review chance website up and running, make certain that you find a company that offers a good experience no matter what the circumstance is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.