One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is generally a positive one. The reason for this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally offer guidance, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the Internet to market your company. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are content with the service they receive. But some business owners appear to think that just because a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider offers any additional services. For example, some of the business owners offer applications to help businesses manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be sure that you find an organization that offers a fantastic experience regardless of what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everyone.