One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The response that I get every time is generally a positive one. The reason for this is that the vast majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can not personally offer advice, I can definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to market your company. The issue is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to help make sure they are content with the service they get. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system supplier offers any extra services. For example, some of these business owners provide applications to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, be certain that you find a company that offers a good experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the exact same respect that you would if they were a customer. That will help you have a better experience with every person, which will translate into a more favorable business experience for everyone.