One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The cause of this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to help make sure that they are content with the service they get. But some business owners appear to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, of course, want to check into whether your online reputation management system provider offers any extra services. For instance, some of the business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, make certain that you find an organization that provides a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.