One of the things that I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The cause of this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that can be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it’s extremely important to follow up with them to help make sure they are content with the service they get. But some business owners seem to think that simply as a referral is a fantastic review, it does not necessarily imply anything else. If a person leaves a bad review, you could end up missing a terrific chance to get more referrals.
If you want to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, want to look into whether your online reputation management system provider provides any extra services. For instance, some of these business owners offer software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be certain that you find a company that provides a fantastic experience no matter what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you want if they were a client. That can help you have a better experience with each person, which will translate into a more positive business experience for everyone.