One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can not personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which may be used on the Internet to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are content with the service they get. But some business owners appear to think that just because a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system provider offers any extra services. For example, some of these business owners offer software to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that many folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be certain that you find a company that offers a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.