One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get every time is usually a positive one. The reason for this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources that may be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a client referral, it’s extremely important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that simply because a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people will leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, naturally, would like to check into whether or not your online reputation management system supplier provides any additional services. For example, some of the business owners offer applications to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not probable that lots of people will be interested in using it.
So if you’re looking to get a poor review chance website up and running, be certain that you find a company that provides a fantastic experience regardless of what the situation is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will allow you to have a better experience with each person, which will translate into a more favorable business experience for everyone.