One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System that I am using. The response that I get each time is usually a positive one. The reason for this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of them are free resources that may be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners appear to think that just as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider offers any additional services. For instance, some of the business owners provide software to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re looking to get a bad review chance website up and running, make sure that you find an organization that offers a good experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more positive business experience for everyone.