One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can not personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of these are free resources which can be used on the world wide web to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within the standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to make sure that they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any extra services. By way of example, some of the business owners provide applications to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it’s not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be certain that you find a company that provides a good experience no matter what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the exact same respect that you would if they were a customer. That will help you have a better experience with each individual, which will translate into a more positive business experience for everyone.