One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The cause of this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can not personally offer advice, I will definitely pass along great experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
This is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners seem to think that simply as a referral is a fantastic review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way which you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system provider provides any additional services. For instance, some of these business owners provide software to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be certain that you find a company that offers a good experience no matter what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will help you have a better experience with every person, which will translate into a more favorable business experience for everybody.