One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The cause of this is that the vast majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I will definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the Internet to promote your business. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that simply as a referral is a good review, it does not necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there is no such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to supply an additional feature which allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, would like to check into whether your online reputation management system provider provides any additional services. For example, some of these business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not probable that lots of people will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be certain that you find a company that provides a fantastic experience regardless of what the situation is. Don’t give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can allow you to have a better experience with every individual, which will translate into a more positive business experience for everybody.