One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The response that I get each time is usually a positive one. The cause of this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it is very important to follow up with them to help make sure they are content with the service they receive. But some business owners appear to think that simply as a referral is a fantastic review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a great chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider offers any additional services. By way of example, some of the business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not probable that many people will be interested in using it.
So if you’re looking to get a bad review chance website up and running, be certain that you find an organization that provides a good experience no matter what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That will help you have a better experience with each person, which will translate into a more positive business experience for everybody.