One of the things which I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of those who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide guidance, I can definitely pass along good experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources which may be used on the Internet to promote your business. The problem is, many small business owners don’t utilize them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it’s extremely important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a good idea to use other popular business review sites instead. By doing so, you are giving your customers the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool such as this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, want to look into whether or not your online reputation management system provider provides any additional services. For instance, some of the business owners provide software to help companies manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that many people will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find a company that offers a good experience regardless of what the situation is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the exact same respect that you want if they were a customer. That can allow you to have a better experience with each individual, which will translate into a more favorable business experience for everyone.