One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The answer that I get each time is usually a positive one. The cause of this is that the huge majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are content with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you would like to use an online customer review system to secure more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your business or website.
The way which it is possible to use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether your online reputation management system supplier offers any extra services. For example, some of these business owners provide applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it’s not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find an organization that provides a good experience no matter what the circumstance is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can allow you to have a better experience with every person, which will translate into a more favorable business experience for everyone.