One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Customer Reputation with a specific Online Review System which I am using. The answer that I get each time is generally a positive one. The cause of this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous post on the matter:
“Even if I can not personally offer advice, I will definitely pass along good experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which can be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that just as a referral is a fantastic review, it does not necessarily imply anything else. If someone leaves a bad review, you could end up missing a great chance to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there is no such thing as the perfect review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way which it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could just make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Simply accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system provider provides any extra services. For example, some of these business owners offer software to help businesses manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, be certain that you find an organization that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a client. That will help you have a better experience with each person, which will translate into a more favorable business experience for everybody.