One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System which I am using. The answer that I get every time is usually a positive one. The reason for this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of them are free resources which can be used on the Internet to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a client referral, it’s very important to follow up with them to help make sure that they are satisfied with the service they get. But some business owners appear to think that simply as a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your customers the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to supply an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager support. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider provides any extra services. For example, some of these business owners offer applications to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re interested in getting a bad review opportunity website up and running, be sure that you find an organization that offers a fantastic experience no matter what the situation is. Do not give them false assurances. And ensure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That will help you have a better experience with each individual, which will translate into a more favorable business experience for everyone.