One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get every time is generally a positive one. The cause of this is that the vast majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which can be used on the Internet to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure they are satisfied with the service they get. But some business owners seem to think that just as a referral is a good review, it doesn’t necessarily mean anything else. If someone leaves a bad review, you could end up missing a terrific opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there is no such thing as the perfect review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your company. You may either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people are going to leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider provides any additional services. For instance, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, make certain that you find a company that offers a fantastic experience no matter what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the exact same respect that you would if they were a client. That will help you have a better experience with each individual, which will translate into a more favorable business experience for everyone.