One of the things which I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a particular Online Review System which I am using. The response that I get every time is generally a positive one. The reason for this is that the huge majority of those who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here’s What I said in an earlier article on the matter:
“Even if I can not personally provide guidance, I can definitely pass along great experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the world wide web to promote your business. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the reputation management plan. They were happy enough to share with me what they’ve discovered so far. According to them, when they get a customer referral, it is extremely important to follow up with them to make sure that they are content with the service they receive. But some business owners seem to think that simply as a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in cases where there isn’t any such thing as the ideal review? It may be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your company. You may either require visitors to create their own profile or you could simply make it possible for people to leave reviews on your website by installing a nanny website manager service. An internet reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any additional services. For instance, some of the business owners provide software to help businesses manage reviews. While it’s a wonderful bit of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re looking to get a bad review opportunity website up and running, be certain that you find an organization that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That can help you have a better experience with every person, which will translate into a more favorable business experience for everyone.