One of the things which I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally provide advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources that can be used on the Internet to market your company. The problem is, many small business owners don’t utilize them to the fullest extent possible. In cases like this, it could be said that a bad experience is far better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it’s very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners appear to think that simply as a referral is a good review, it does not necessarily imply anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your website by installing a nanny website manager support. An online reputation management tool such as this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t need to do anything. Just accept the fact that people will leave reviews and keep in mind they’re doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider provides any additional services. For instance, some of these business owners offer applications to help companies manage reviews. While it’s a nice bit of software, if it is only available to business owners, it is not likely that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find a company that provides a fantastic experience regardless of what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you want if they were a client. That can help you have a better experience with each person, which will translate into a more positive business experience for everyone.