One of the things which I do every day is to send an email to my list asking them if they have seen my recent post on Building Client Reputation with a specific Online Review System that I am using. The answer that I get each time is generally a positive one. The reason for this is that the huge majority of people who’ve been in the business for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in a previous article on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How can I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is simple: both of these are free resources that may be used on the world wide web to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is far better than no experience at all. The man who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their standing management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a client referral, it is very important to follow up with them to make sure they are content with the service they get. But some business owners appear to think that simply because a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an internet customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you could simply make it possible for visitors to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people are going to leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider provides any extra services. By way of example, some of the business owners offer software to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it’s not likely that many people will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make certain that you find a company that offers a good experience no matter what the situation is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your website with the same respect that you would if they were a customer. That can help you have a better experience with every person, which will translate into a more favorable business experience for everyone.