One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The answer that I get each time is usually a positive one. The reason for this is that the vast majority of people who have been in the business for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer guidance, I can definitely pass along good experience. How do I do that? By simply having a excellent reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which can be used on the world wide web to promote your business. The problem is, many business owners don’t use them to the fullest extent possible. In cases like this, it could be said that a poor experience is far better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a fantastic review, it does not necessarily mean anything else. If someone leaves a bad review, you might wind up missing a terrific opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they do not really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review websites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that it is possible to use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, naturally, want to check into whether your online reputation management system provider provides any extra services. For example, some of these business owners provide software to help businesses manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it is not likely that lots of folks will be interested in using it.
So if you’re interested in getting a poor review chance website up and running, make certain that you find an organization that provides a fantastic experience no matter what the circumstance is. Do not give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can allow you to have a better experience with each person, which will translate into a more favorable business experience for everybody.