One of the things that I do every day is to send an e-mail to my list asking them if they’ve seen my recent post on Building Customer Reputation with a particular Online Review System that I am using. The response that I get each time is usually a positive one. The reason for this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous article on the matter:
“Even if I can not personally offer guidance, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review chance URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to promote your business. The problem is, many business owners don’t utilize them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The man who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business as part of the standing management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a client referral, it is very important to follow up with them to make sure they are satisfied with the service they receive. But some business owners seem to think that simply because a referral is a good review, it does not necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners think that they already have the best reviews and they do not really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without having to create a profile. The service will automatically incorporate reviews into your website. You won’t have to do anything. Simply accept the fact that people will leave reviews and keep in mind that they are doing this on a voluntary basis.
You will, of course, want to check into whether or not your online reputation management system supplier provides any extra services. For example, some of the business owners provide applications to help businesses manage reviews. While it’s a nice bit of software, if it’s only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find a company that offers a fantastic experience no matter what the situation is. Don’t give them false assurances. And ensure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will allow you to have a better experience with each person, which will translate into a more positive business experience for everybody.