One of the things that I do every day is to send an email to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System that I am using. The response that I get every time is generally a positive one. The cause of this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I will definitely pass along good experience. How do I do that? By simply having a excellent reputation management plan in place. And by not making any excuses, by admitting when I’m wrong, and by giving others the benefit of a doubt.”
Here is another question from another person that has been in business for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review chance URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to market your company. The issue is, many business owners don’t use them to the fullest extent possible. In cases like this, it might be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their standing management plan. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it is very important to follow up with them to make sure they are content with the service they receive. But some business owners seem to think that just as a referral is a fantastic review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you would like to use an online customer review system to secure more referrals, you need to use it in conjunction with something like Google Places. Some online business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there is no such thing as the ideal review? It might be a great idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature which allows people to leave reviews about your company. You can either require visitors to create their own profile or you can simply make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow individuals to leave feedback without having to create a profile. The service will automatically incorporate reviews into your site. You won’t have to do anything. Simply accept the fact that people will leave reviews and bear in mind that they are doing so on a voluntary basis.
You will, naturally, would like to look into whether your online reputation management system supplier offers any additional services. By way of example, some of these business owners provide applications to help companies manage reviews. While it’s a wonderful piece of software, if it is only available to business owners, it’s not probable that many folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, make sure that you find a company that provides a good experience regardless of what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a customer. That can allow you to have a better experience with every person, which will translate into a more positive business experience for everybody.