One of the things which I do every day is to send an e-mail to my list asking them if they have seen my recent article on Building Customer Reputation with a specific Online Review System which I am using. The response that I get each time is usually a positive one. The reason for this is that the huge majority of those who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How do I do that? By simply having a great reputation management plan in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from another person who has been in business for a very long time:”If I could only recommend two things to you that would make your company a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is straightforward: both of these are free resources which may be used on the Internet to market your company. The problem is, many business owners don’t use them to the fullest extent possible. In this case, it could be said that a bad experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business as part of their reputation management program. They were happy enough to share with me what they have discovered so far. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure that they are satisfied with the service they receive. But some business owners appear to think that just because a referral is a good review, it does not necessarily mean anything else. If a person leaves a bad review, you might wind up missing a great opportunity to get more referrals.
If you want to use an internet customer review system to get more referrals, you need to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true in some cases. But what about in circumstances where there isn’t any such thing as the perfect review? It may be a great idea to use other popular business review sites instead. By doing so, you’re giving your customers the option of leaving their own review on your company or website.
The way which you can use an online reputation management tool like Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you can simply make it possible for visitors to leave reviews on your website by installing a nanny website manager support. An online reputation management tool like this will allow individuals to leave feedback without needing to create a profile. The service will automatically integrate reviews into your website. You won’t have to do anything. Simply accept the fact that people are going to leave reviews and bear in mind they’re doing so on a voluntary basis.
You will, of course, would like to look into whether or not your online reputation management system supplier offers any additional services. For example, some of the business owners provide software to help businesses manage reviews. While it’s a wonderful bit of software, if it is only available to business owners, it is not likely that lots of people will be interested in using it.
So if you’re interested in getting a bad review chance website up and running, be sure that you find an organization that offers a fantastic experience regardless of what the circumstance is. Don’t give them false assurances. And make sure that you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every individual, which will translate into a more favorable business experience for everyone.