One of the things that I do every day is to send an e-mail to my list asking them if they have seen my recent post on Building Client Reputation with a particular Online Review System that I am using. The response that I get every time is generally a positive one. The reason for this is that the vast majority of people who’ve been in the company for any length of time are now using these systems to help manage their reputations online. The reason why I like Google’s My Business and Birdeye is because I like helping small businesses succeed online. Here’s What I said in a previous post on the matter:
“Even if I can’t personally offer advice, I can definitely pass along good experience. How can I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
Here is another question from someone else who has been in operation for quite a long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places listing and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources that can be used on the world wide web to market your company. The problem is, many small business owners don’t use them to the fullest extent possible. In this case, it could be said that a poor experience is better than no experience at all. The person who was kind enough to post their question asked for help in this area.
I know several people who use Google Places and Google My Business within their standing management plan. They were happy enough to share with me what they’ve discovered up to now. According to them, when they get a customer referral, it’s very important to follow up with them to help make sure they are content with the service they get. But some business owners seem to think that just because a referral is a good review, it doesn’t necessarily mean anything else. If a person leaves a bad review, you might wind up missing a terrific chance to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in circumstances where there isn’t any such thing as the perfect review? It might be a good idea to use other popular business review websites instead. By doing so, you are giving your clients the option of leaving their own review on your business or website.
The way that you can use an online reputation management tool like Google Places is to offer an additional feature which allows people to leave reviews about your business. You may either require visitors to create their own profile or you can just make it possible for people to leave reviews on your site by installing a nanny website manager service. An online reputation management tool like this will allow people to leave feedback without needing to create a profile. The service will automatically integrate reviews into your site. You won’t have to do anything. Just accept the fact that people will leave reviews and keep in mind that they are doing so on a voluntary basis.
You will, naturally, want to check into whether or not your online reputation management system provider offers any additional services. For instance, some of these business owners offer software to help companies manage reviews. While it’s a nice piece of software, if it’s only available to business owners, it is not probable that lots of folks will be interested in using it.
So if you’re looking to get a poor review opportunity website up and running, be certain that you find an organization that offers a good experience regardless of what the circumstance is. Do not give them false assurances. And make sure you’re treating every person who comes onto your website with the same respect that you want if they were a customer. That will allow you to have a better experience with every person, which will translate into a more favorable business experience for everybody.