One of the things that I do every day is to send an email to my list asking them if they’ve seen my recent article on Building Client Reputation with a particular Online Review System which I am using. The answer that I get each time is usually a positive one. The reason for this is that the huge majority of people who have been in the company for any length of time are now using these systems to help manage their reputations online. The reason I like Google’s My Business and Birdeye is because I enjoy helping small businesses succeed online. Here is what I said in an earlier article on the matter:
“Even if I can’t personally provide guidance, I will definitely pass along great experience. How do I do that? By simply having a great reputation management strategy in place. And by not making any excuses, by admitting when I am wrong, and by giving others the benefit of a doubt.”
This is another question from another person who has been in operation for a very long time:”If I could only recommend two things to you that would make your business a better place, they would be a Google Places list and a Google My Business review opportunity URL.” The answer to this question is simple: both of them are free resources which may be used on the world wide web to market your company. The issue is, many small business owners don’t use them to the fullest extent possible. In this case, it might be said that a bad experience is better than no experience in any way. The person who was kind enough to post their question asked for help in this area.
I know several individuals who use Google Places and Google My Business within their reputation management program. They were happy enough to share with me what they have discovered up to now. According to them, when they get a customer referral, it is extremely important to follow up with them to help make sure they are satisfied with the service they receive. But some business owners seem to think that simply as a referral is a good review, it doesn’t necessarily imply anything else. If a person leaves a bad review, you could end up missing a great opportunity to get more referrals.
If you want to use an online customer review system to get more referrals, you want to use it in conjunction with something like Google Places. Some internet business owners believe that they already have the best reviews and they don’t really need anything else. That may be true sometimes. But what about in cases where there isn’t any such thing as the ideal review? It might be a great idea to use other popular business review sites instead. By doing so, you’re giving your clients the option of leaving their own review on your company or website.
The way that you can use an online reputation management tool such as Google Places is to offer an additional feature that allows people to leave reviews about your business. You may either require visitors to create their own profile or you could just make it possible for people to leave reviews on your site by installing a nanny website manager service. An internet reputation management tool such as this will allow people to leave feedback without having to create a profile. The service will automatically integrate reviews into your website. You won’t need to do anything. Just accept the fact that people are going to leave reviews and bear in mind they’re doing this on a voluntary basis.
You will, of course, would like to check into whether or not your online reputation management system provider provides any additional services. For instance, some of these business owners offer software to help companies manage reviews. While it’s a wonderful piece of software, if it’s only available to business owners, it’s not probable that lots of folks will be interested in using it.
So if you’re interested in getting a poor review opportunity website up and running, make sure that you find a company that offers a fantastic experience regardless of what the situation is. Don’t give them false assurances. And make sure you’re treating every person who comes onto your site with the same respect that you would if they were a client. That will allow you to have a better experience with every person, which will translate into a more positive business experience for everyone.